29 card places the highest priority on protecting the personal data of users in Bangladesh. In this policy, we clearly outline what information is collected, how it is used, and what your rights are.
Last updated: January 2025
When you register on the 29 card platform, your name, email address, mobile number, and date of birth are collected. National ID or passport details may be requested for identity verification (KYC) purposes. Payment method information, such as mobile banking numbers, is collected for financial transactions. Your device type, IP address, browser information, and login activity logs are automatically recorded while you use the platform. This information is used solely for service improvement, security assurance, and fulfilling legal obligations.
The information you provide is primarily used for account management, transaction processing, and customer support. Data is analyzed to ensure platform security and prevent fraudulent activity. By analyzing your preferences and usage patterns, we strive to deliver a more refined and personalized experience. Data may also be used to comply with applicable laws and regulatory guidelines. With your consent, we may contact you to inform you about new platform features or updates.
29 card never sells or transfers your personal information to third parties for commercial purposes. However, limited data may be shared with trusted partners for payment processing, identity verification, or technical services, all of whom operate under strict confidentiality agreements. Data may be disclosed under legal obligations or court orders, in which case we always provide only the minimum necessary information. All of our third-party partners are required to comply with applicable data protection regulations in Bangladesh. We regularly review our agreements with partners to ensure the security of your data.
The 29 card platform uses cookies and similar technologies to enhance your browsing experience. Essential cookies are required for the platform's core functionality and cannot be disabled. Analytical cookies help us understand which pages are most visited and where users encounter issues. You can disable optional cookies through your browser settings, though some features may become limited as a result. Cookies are generally deleted automatically at the end of a session or after a set expiry period.
Under applicable laws in Bangladesh, you may request to view or correct your stored data at any time. You have the right to request deletion of your personal data after closing your account, though some data may be retained for a specified period due to legal obligations. You may object to the processing of your data for specific purposes, and we will respond within a reasonable timeframe. If you wish to opt out of marketing communications, notify our support team at any time. Any requests regarding your data can be sent to [email protected].
All necessary data is retained while your account is active. Even after account closure, financial transaction records may be kept for a specified period in accordance with Bangladesh's financial regulations. Some data may need to be retained long-term for fraud prevention and legal protection purposes. Once the designated retention period expires, data is securely deleted or anonymized. We regularly review and update our data retention policy as needed.
29 card uses industry-standard SSL encryption and secure server infrastructure to protect your data. Two-Factor Authentication (2FA) is available to prevent unauthorized access to your account. Our security team monitors the platform 24/7 and immediately identifies any suspicious activity. We keep the system up-to-date at all times through regular security audits and vulnerability assessments. In the event of a data breach, we will notify users within the required timeframe in accordance with applicable laws.